Support
We're here to help. Find answers below or reach out directly.
Contact Us
General Support
support@soniche.appPrivacy & Data
privacy@soniche.appWe typically respond within 24–48 hours.
Frequently Asked Questions
Why are my scan results different each time?
Small variations are normal. Lighting, distance, head angle, and facial expression all affect measurements. For the most consistent results, scan in even lighting at arm's length with a neutral expression.
Which devices are supported?
Soniche works best on iPhones with TrueDepth camera (iPhone X and later). 3D scanning requires Face ID hardware. Devices without TrueDepth can use the MediaPipe fallback, but with reduced measurement accuracy.
How do I get the best scan quality?
Hold your phone 25–45 cm from your face. Ensure bright, even lighting (avoid harsh shadows or backlighting). Keep a neutral expression. Slowly rotate your head as prompted — the app captures 11 angle slots from -45° to +45°.
What do the scores mean?
Scores are percentile-based comparisons against published anthropometric norms, stratified by age, sex, and ethnicity. A score of 7.5 means your measurement sits favourably within the statistical distribution. Scores are not medical assessments.
Can I delete my data?
Yes. Go to Settings → Account → Delete Account in the app. This permanently removes your account, all analyses, images, and reports from our servers. You can also email privacy@soniche.app to request data deletion.
How do I cancel my subscription?
Open your device Settings → Apple ID → Subscriptions → Soniche → Cancel. Cancellation takes effect at the end of the current billing period. You retain Premium access until then.
Account Deletion
You can delete your account and all associated data at any time:
- Open the Soniche app
- Go to Settings → Account
- Tap Delete Account
- Confirm deletion
This permanently removes your account, all analyses, images, reports, and measurement data from our servers. This action cannot be undone.
Alternatively, email privacy@soniche.app with the subject "Account Deletion Request" and we will process it within 30 days.
Scanning Tips
💡 Lighting
Use bright, even lighting. Avoid harsh overhead lights or backlighting from windows.
📏 Distance
Hold your phone 25–45 cm (10–18 inches) from your face for optimal depth data.
😐 Expression
Keep a neutral expression — relax your jaw and lips. Smiling or squinting affects measurements.
🔄 Head Rotation
Slowly turn your head as guided. The app captures 11 angles from -45° to +45°.